Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Gyandeep Library ("Gyandeep", "we", "our", "us") collects and processes your personal information through our website, services, devices, and applications that reference this Privacy Notice ("Gyandeep Libraries"). By using Gyandeep Libraries, you consent to the practices described here.

What Personal Information About Customers Does Gyandeep Collect?

We collect information you provide directly, information generated through use of the services, and basic device data needed to operate the platform. This includes:

• Identity and contact details (name, phone number, email, library association).
• Library location coordinates (one-time capture by librarian).
• Library usage data (membership status, attendance, issued/returned books).
• Success story submissions (story content, candidate details, and photos with consent).
• Device and technical data (device type, app version, basic logs for troubleshooting).
• Analytics data to understand app usage and improve service quality.
• Notification tokens required to deliver push notifications.

For What Purposes Does Gyandeep Use Your Personal Information?

• To manage library membership, attendance, and book lending.
• To authenticate users and secure access (including OTP verification).
• To save library locations for navigation and location sharing.
• To deliver notifications and important announcements.
• To review and publish approved success stories.
• To maintain, troubleshoot, and improve Gyandeep Services.

What About Cookies and Other Identifiers?

We use essential cookies and similar identifiers to keep users signed in, maintain sessions, and protect against misuse. We do not use these identifiers for third‑party advertising.

Does Gyandeep Share Your Personal Information?

• We do not sell or rent personal information.
• Information is shared with authorized librarians/superadmins for operational needs.
• We use trusted service providers for hosting, notifications, and OTP SMS delivery.
• We use Firebase Analytics to understand app usage and improve the service.
• We may disclose information if required by law or to protect users and the platform.

How Secure Is Information About Me?

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we continuously work to improve our security practices.

What About Advertising?

Gyandeep Services do not display third‑party ads and do not use advertising identifiers for ad targeting. Analytics are used only for product insights and service improvement.

What Information Can I Access in My Account?

Members can access their profile details, membership status, and attendance through library administrators. Librarians and superadmins can view and manage records required for library operations.

What Choices Do I Have?

• You can request correction or deletion of your data at any time.
• You can opt out of non-essential notifications through device settings.
• You may withdraw consent for publishing a success story.
• We will remove user data upon request.

Are Children Allowed to Use Gyandeep Services?

Gyandeep Libraries serve students and community members, including minors. Where required, library administration or guardians provide consent and supervision for participation.

EU-US Data Privacy Framework, UK Extension, and Swiss-US Data Privacy Framework

Gyandeep is currently not certified under these frameworks. If we participate in the future, we will update this notice accordingly.

Conditions of Use, Notices, and Revisions

Your use of Gyandeep Services is subject to applicable terms and library guidelines. We may update this Privacy Notice as our services evolve; the revised date will be shown at the top of this page.

Related Practices and Information

• Success stories are published only after consent and approval.
• Library committees and librarian profiles are visible to authorized administrators.
• OTP authentication uses an external SMS gateway; notifications use Firebase Cloud Messaging (FCM).
• Library location is set once by librarians to enable directions and sharing.
• Firebase Analytics is enabled to measure app usage and performance.
• We do not use advertising identifiers.

Examples of Information Collected

• Identifiers: name, phone number, email, member ID, library code.
• Location: library GPS coordinates (set once).
• Membership data: attendance records, borrow/return history.
• Content: success story text, photos (with consent).
• Device data: app version, device model, IP/log data for security.
• Notification data: FCM token and delivery status.
• Analytics data: app usage events and performance metrics.
• App permissions used: Camera, Internet, Notifications, Vibration, Biometric (optional), Location (one-time).

Contact Us

If you have any questions or requests, please contact us at contact@rmsmeta.com or info@gyandeeplibrary.com.